FAQ

1. Where do you ship?

We currently ship within the United States only. We’re working to make Ducent Decor available to more customers in the future.

2. How much does shipping cost?

We offer free standard shipping within the United States.

3. How long will it take to receive my order?

Orders are typically processed within 1–3 business days. After processing, delivery usually takes 5–9 business days, for an estimated total delivery time of 6–12 business days.
Please note that delivery times may vary depending on the shipping carrier, destination, holidays, or unexpected delays.

4. I received a damaged or defective product. What should I do?

We’re sorry if your order arrived damaged or defective. Please contact us within 48 hours of receiving your order with your order number and clear photos of the damaged or defective item. We’ll review the issue and help you with an appropriate solution, such as a replacement or refund.

5. What condition must items be in to be eligible for a refund?

To be eligible for a refund, items should generally be unused and in their original condition and packaging. Items that are used, damaged after delivery, or missing original packaging may not be eligible for a refund. 

6.Do I have to pay for return shipping?

Defective, damaged, or incorrect products:
There is no cost to you if you received a defective, damaged, or incorrect product. Ducent Decor will cover the return shipping costs. Please contact us within 48 hours of receiving your order and provide your order number and clear photos of the issue.

7. How do I start a return?

To start a return, please contact us with your order number and the reason for the return. We’ll provide the return instructions and let you know what information or photos may be required. Please do not send an item back before receiving return instructions from us.

8. What is your return policy?

We offer a 30-day return policy for eligible items. Items must generally be unused and in their original condition and packaging. To request a return, please contact us within 30 days of receiving your order. Once your return is approved and the returned item is received and inspected, we’ll process the applicable refund.

Note: Refunds may take additional time to appear in your original payment method depending on your payment provider or bank.