Shipping policy
Shipping Policy
Last updated: September 7, 2026
Thank you for shopping with us!
Order Processing
Orders are typically processed within 1–3 business days after your order is placed.
Please note that orders placed on weekends or holidays will begin processing on the next business day.
During high-volume periods, sales, or holidays, processing times may take slightly longer.
Shipping Time
Once your order has been processed and shipped, the estimated delivery time is:
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Processing Time: 1–3 business days
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Estimated Total Delivery Time: 6–12 business days
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, carrier delays, weather, holidays, or other circumstances outside our control.
Shipping Cost
We currently offer free standard shipping .
Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow 24–72 hours for tracking information to become active after your order has been shipped.
If your tracking information has not updated immediately, please allow some time for the carrier's system to update.
Shipping Delays
While we do our best to ensure your order arrives on time, we cannot guarantee delivery dates.
Shipping delays may occur due to circumstances beyond our control, including:
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Severe weather
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Carrier delays
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Holidays
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High shipping volumes
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Incorrect or incomplete shipping addresses
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Natural disasters
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Customs or carrier-related issues
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Other unforeseen circumstances
If your package is delayed, please check your tracking information first. You may also contact the shipping carrier directly for the most current delivery information.
Incorrect Shipping Address
Please make sure your shipping address is correct before completing your order.
If you provide an incorrect or incomplete address, please contact us as soon as possible.
We may be unable to change the shipping address once an order has been processed or shipped.
If a package is returned to us because of an incorrect or incomplete address, additional shipping costs may apply to reship the order.
Lost or Stolen Packages
Once the carrier confirms that a package has been delivered to the address provided at checkout, we are not responsible for packages that are lost or stolen after delivery.
If your tracking information shows that your package was delivered but you cannot locate it, please:
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Check around your property and with household members or neighbors.
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Contact the shipping carrier.
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Contact us if you need assistance with the order.
We will do our best to assist you, but we cannot guarantee replacement or refunds for packages confirmed as delivered by the carrier.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery.
Please include your order number and clear photos of the damaged product and packaging so we can review the issue and determine the appropriate solution.
Separate Shipments
Because we work with third-party fulfillment partners and suppliers, items from the same order may occasionally be shipped separately.
If your order contains multiple items, you may receive more than one package and may receive separate tracking numbers.
You will not be charged additional shipping fees for separate shipments unless otherwise stated at checkout.
Delivery Issues
If you have not received your order within 15 business days after the estimated delivery window, please contact us at:
Email: support@ducentdecor.com
Please include your order number so we can investigate the shipment.
Contact Us
If you have any questions about your order or our shipping policy, please contact us:
Store: Ducent Decor
Email: support@ducentdecor.com
Store phone number: +19075602679
We are happy to help with any shipping-related questions.